Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.
- In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
- For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
- If the floral container shown online is not available, a similar container will be used.
- For green and blooming plants, similar plants may be substituted of equal or greater value.
- For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
- If the plant container shown online is not available, a similar container will be used.
- Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.
- Deliveries can be made only to the continental United States.
- Due to special packaging and decorative nature of all the products we require 2 days processing time for our head florists to perpare the flowers.
- All products are delivered using Next Day Shipping Service.
- We are unable to accept orders for delivery to P.O. Boxes or APO's.
- FedEx® or UPS® will leave the package if no one is home and a signature is not required.
- Hospital deliveries: please make sure the recipient is still in the hospital before scheduling the delivery. [Please note: Gifts to recipients in hospitals may take an additional 3-5 days for the hospital to process and deliver.]