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Delivery and Substitution Policy

 


Substitution Policy
Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

Flowers

  • In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  • For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
  • If the floral container shown online is not available, a similar container will be used.

Plants

  • For green and blooming plants, similar plants may be substituted of equal or greater value.
  • For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
  • If the plant container shown online is not available, a similar container will be used.

Specialty Gifts

  • Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.

Delivery Policy

  • Deliveries can be made only to the continental United States.
  • Due to special packaging and decorative nature of all the products we require 2 days processing time for our head florists to perpare the flowers.
  • All products are delivered using Next Day Shipping Service.
  • We are unable to accept orders for delivery to P.O. Boxes or APO's.
  • FedEx® or UPS® will leave the package if no one is home and a signature is not required.
  • Hospital deliveries: please make sure the recipient is still in the hospital before scheduling the delivery. [Please note: Gifts to recipients in hospitals may take an additional 3-5 days for the hospital to process and deliver.]