MENU

Delivery and Substitution Policy

 


Substitution Policy
Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

Flowers

  • In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  • For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
  • If the floral container shown online is not available, a similar container will be used.

Plants

  • For green and blooming plants, similar plants may be substituted of equal or greater value.
  • For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
  • If the plant container shown online is not available, a similar container will be used.

Specialty Gifts

  • Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.

Delivery Policy

  • Deliveries can be made only to the continental United States.
  • Due to special packaging and decorative nature of all the products we require 2 days processing time for our head florists to perpare the flowers.
  • All products are delivered using Next Day Shipping Service.
  • We are unable to accept orders for delivery to P.O. Boxes or APO's.
  • FedEx® or UPS® will leave the package if no one is home and a signature is not required.
  • Hospital deliveries: please make sure the recipient is still in the hospital before scheduling the delivery. [Please note: Gifts to recipients in hospitals may take an additional 3-5 days for the hospital to process and deliver.]
  • If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.

  • If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.