We appreciate our customers and we value your business and would like to assure you that we are committed to stand by our product and service and make sure we do everything in our hands to meet your expectations.
Below are the conditions which are out of our control and cancellations in such situations may or may not warrant full, part or any refund.
1. Cancellation on an order for same-day or next day delivery after it has been processed for delivery:
A. Non-Perishable: A $15 restocking fees will be applied in case of cancellation for orders with same-day or next day delivery requirement.
B. Perishable: In case of perishable products like flowers, fruit baskets, balloons, cakes and candies/candy bouquets; full cost of the product will need to be charged as these items cannot be restocked. The delivery fees will be refunded if the item has not left for deliver.
C. Personalized Products
i. If the personalization is not performed, a $15 restocking fee will be applied
ii. if the personalization is performed, full cost of product will need to be charged. The delivery charges will be refunded.
2. Incorrect address:
A. An order cannot be refunded in case of an incorrect or incomplete delivery address information.
B. In case of FedEx/UPS the address can be corrected for a $35 fees.
3. Uncollected items at the Hospital, Schools, Dorms and Hotels
A. Deliveries are made at the receiving desk at the Hospital, Schools, Dorms and Hotels. Internally these institutions have their own process to deliver or collect the items. Order cannot be refunded if the items are left uncollected or parish at this receiving center.
4. Refusal :
A. In case the recipient refuses to receive the delivery
i. Perishable: Refund cannot be issued as the perishable items cannot be restocked.
ii. Non-Perishable: The delivery & return will need to be charged and the remainder of the order value will be refunded.
Caution: It is advised not to accept the delivery in case the package is damaged or you no longer want to receive the item.
5. Delayed notification :
A. In case of perishable items the cancellation/return/refund should be initiated within 24 hours of the delivery.
B. For all other items, the cancellation/return/refund should be initiated within 7 days.
Depending on your financial institution, it may take some time for the credit to appear on your account.
A PayPal refund can be viewed immediately in your PayPal account.
With most large banks you can expect the credit to appear on your statement within 3-5 business days. In case of certain banks it can take up to 10 business days for the credit to appear on your account.
Once the credit is issued, we’ve no control over the funds and cannot expedit or stop the process. It is completely dependent on your bank on how soon they are able to process the credit.
If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.