In order to ship your items on-time and provide the best possible customer experience for our customers, it is sometimes necessary to substitute one like product for another of equal or greater value.

Flowers

• In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
• For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
• If the floral container shown online is not available, a similar container will be used.

Plants

• For green and blooming plants, similar plants may be substituted of equal or greater value.
• For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
• If the plant container shown online is not available, a similar container will be used.

Specialty Gifts - Hampers / Gift Baskets

• Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.

Balloons

• Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.
• The design pattern for the Mylar balloon can differ from the one displayed on the product image 

Cake

• Pattern on the cake may differ from the one displayed on the image