Get answers to those commonly asked questions!
Frequently Asked Questions
Where can i find my "Free sign-up" coupon?
Your personal coupon link to activate the discount is sent to the email address you enter or displayed on the popup. A typo in the email address can prevent the email from reaching you. You can re-enter the email if you see error or if you do not see the confirmation email in your inbox
This link can be used to access the popup.
If the email address you entered is correct then it is possible that the email is trapped in your spam box or it might be getting blocked by your email provider. Check your spam box or try using an alternate email.
Your coupons are also available under my account section, which can be accessed by logging into your account using this link. ( Your account access password was sent in your sign-up coupon email; in case you do not have it or did not receive it, new password can be emailed to using get my password page )
If there is still an issue getting the coupon code; simply send an email with your order id and our support representative will apply the discount on your order.
*Coupons cannot be stacked. Only one coupon can be used per order.
What is your flower delivery policy?
We offer same day delivery on many of our products. To assure same-day delivery, orders must be received by 1:00 pm Monday - Friday, before 12:00 pm on Saturdays, or before 11pm on Sunday in the recipient's time zone. Orders received after that time may be delivered the following day.
Do you deliver to hospitals?
Our florists are experienced with delivering to hospitals, and will do so in accordance with their policies. Most hospitals do not allow florists to personally deliver to individual rooms. Most hospitals do not allow lilies (including hybrid lilies and oriental lilies) and latex balloons as common allergens.
What happens if the recipient is not home?
In the event that the recipient is not available to accept the flower delivery, our local florist will take action based on their experience and the situation. They will do one of the following:
Call the recipient to schedule an appropriate delivery time
Leave a note on the recipient's door asking them to contact the florist to schedule a delivery time
Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
Leave the Gift Bouquet with a neighbor and place a message on the recipient's door with this information
Why do you need to substitute sometimes?
Due to temporary availability issues, our florists may occasionally find it necessary to substitute the flowers or containers. Every effort will be made to preserve the style and color scheme of the arrangement and substitutions will only be made with items of equal or higher value.
Order-Related E-mails
Once we receive your order on the website, you will receive an Order Confirmation email that will contain your order number and order details. You will receive another order update email once the order is processed. We will update your delivery status within 2 business days after your order has been delivered.
Which payment methods do you accept?
Giftblooms accepts all major credit cards: Visa, MasterCard, American Express and Discover. You can also make payments using PayPal. We accept payment through debit card also.
Who do you use as a shipping carrier?
We ship our products using all major courier services depending on the delivery location and the product that is being delivered.
Do you deliver outside of the United States?
Yes, we deliver in over 80 countries around the world. To see a list of countries we deliver in, click here
Do you ship to P.O. Boxes?
Due to the perishable nature of our products, we cannot ship to P.O. Boxes.
Which days do you deliver and ship?
We deliver on all days of the week; we will try our best to accommodate Sunday deliveries as well. In the event that our local florist is not able to make a Sunday delivery, your order will be delivered on the next business day. We will be in touch to notify you if any such change in delivery date is required.
For shipped items, UPS / FedEx make deliveries Monday through Friday unless it is a holiday. You can also arrange for Saturday delivery at an additional charge.
What time of day will my package arrive?
UPS delivers from 9:00AM until 7:00PM. UPS typically delivers to businesses first then to residential addresses. We are able to offer Saturday delivery for an additional charge.
How do I track my package?
For items that are shipped, once your order is shipped you will receive an order update e-mail with the tracking number to track your order with the courier service.
Will the items break during shipping?
Special care is taken to ensure that the items do not get damaged during transit. Bubble wrap, ice packs and peanuts are used where deemed appropriate to keep items fresh and safe.
Can happy birthday message be written on the cake?
We don't write on the top of the cake. We send one small card with a cake. You can write your message on a card which will be sent with a cake.
How is the delivery on Valentine's Day orders managed?
As you may know Valentine's Day is the busiest day for all florists and delivery outlets. The orders that cannot be delivered on 14th will get automatically scheduled for delivery on the next available delivery date. This is typically not the case if the order was scheduled in advance.
In case you do not wish to have the delivery automatically scheduled for next available delivery date, you may login to the order and track and notify us of your preference. Use this Password Reset link to get your password emailed to you.
How do i track my order?
Best way to track your order is to login to your account and follow the link for View Your Order History
If you did not set a password at the time of placing the order you can follow this Password Reset Link to have your password sent to your email. Here is the link you can use to login
When you reach the order detail view you can review order history; send an inquiry on your order history and in case of a problem, use "Report Problem" link to report a problem.
How can I know the status of my order?
When your order is received, it will be in the “Pending Status“. If any changes are required to be made to the order, it can be done at this time. Your order status will be changed to “Processing” as your order is being prepared, in transit or being delivered. No changes can be made to the order at this time. Once your delivery is made, it can take up to 2 business days to update the status of your order to “delivered”.
For items getting shipped, you can track your orders using the tracking number provided in the order update email notifying your order has been processed.
How is the delivery on Mother's Day managed?
Mother's Day is the busy day for all florists and delivery outlets. The last minutes orders that cannot be delivered on 11th or 12th will get automatically scheduled for delivery on the next available delivery date. This is typically not the case if the order was scheduled in advance.
In case you do not wish to have the delivery automatically scheduled for next available delivery date, you may login to the order and track and notify us of your preference. Use this Password Reset link to get your password emailed to you.
Can you deliver to a dorm room at the University?
Yes. However, most colleges have their own protocol for receiving packages. We do not recommend sending your gift as a surprise.
Colleges do not give the couriers/driver access to their grounds/facilities so the recipient cannot be reached directly, so the package must be received by a central location (college/dorm mail center, front desk/reception, shipping dock, etc.). Once received, the mailing center shall either deliver the package to your recipient or alert him/her of its arrival for pick-up. Additionally, many schools can only process delivery Monday-Friday and do not allow for Saturday deliveries.
You should reach out to the University/Dorms for their procedure for receiving perishable gifts, and they will let you know the details and may provide you with alternate addresses to which the delivery must be sent.