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Policies and Procedures

 

Order related communications:

Topic

Mode

How

When

Order Confirmation

Email

Automated

As soon as the order is created an automated confirmation email is sent.

Processing / Delivery Confirmation

Email

Manual

Support personnel may send one of this kind of email when your order status is updated.

Hold

Email, SMS

Manual

 

Review Feedback

Email

Automated

 

Annual Reminder

Email

Automated

This email has an unsubscribe link if you wish to not receive annual reminder.

 

Recipient Contact Policy :

We ask our customers to provide most accurate contact number for the recipient that the delivery courier can use in case he/she has trouble locating the address at the time of the delivery. The only thing that goes with the delivery is the card message. An invoice or any other order information is not transmitted with the delivery. In absence of card message we'll include sender's name in the card message.

 

Balloon Delivery:

 

Delivery Date Policy :

We've systems in place to deliver the product on the selected delivery date, though there are times when selected delivery date cannot be met.

* You can always let us know your preference in advance and we should be able to make or hold the delivery as per your instructions.

 

Satisfaction Guaranteed:

We back our customer’s satisfaction 100%. If it is determined that you are not 100% satisfied through circumstances directly related to our production and fulfillment process, we can either replace or refund the item in part or in its entirety depending upon the situation. There are a few steps that should be taken before we can issue any sort of compensation:

 

Other Shipping Issues:

 

Substitution Policy:

In order to ship your items on-time and provide the best possible customer experience, it is sometimes necessary to substitute one like product for another providing the substituted product is of equal or greater value.

 

Returned Merchandise:

Upon notification that a shipment has been returned, we will refund the cost of the item, less a $15 restocking fee. Shipping charges cannot be refunded if an item is returned due to an incorrectly submitted delivery address or nobody being home to sign for the package. However, if it is determined that the package was returned because of a mistake on our side, shipping may be refunded and the restocking fee will not apply. Customer will be responsible for any additional shipping costs related to incorrect customer provided information.

 

Cancellation Policy:

 

Shipping Cheese and Fresh Fruit:

All Gourmet Perishable Cheeses & Meats require additional non-toxic refrigerant gel packs and insulated shipping liners to guarantee their freshness upon arrival. To ensure this freshness, all orders will only ship Monday thru Wednesday excluding Holidays. All orders received before 1 PM Monday thru Wednesday will ship the same day. All orders received after 1 PM will ship the following business day Monday thru Wednesday excluding Holidays. 

 

Reroutes:

In the event a delivery need to be rerouted, please provide us with your order number, the old address, and the new address the delivery should be rerouted to. We will contact the carrier and advise if this is possible given the current status. A $15 reroute fee applies to all rerouted orders. The customer will be responsible if there are any additional fees in excess of the reroute fee.

 

Address Corrections:

In the event an order has been processed with an incorrect address, we will make every effort to make the changes needed before the item leaves. If the order has left our facility, we will contact the carrier and advise if this is possible given the package’s current status. A carrier imposed $15 address correction fee applies to all address corrections that require a carrier’s assistance. The customer will be responsible if there are any additional fees in excess of the address correction fee.

 

Shipping Chocolate During Summer Months:

Because temperatures rise and vary across the country, we may choose not to ship over the weekend in order to ensure premium quality upon arrival. For this reason, we cannot guarantee Monday deliveries. Designs that contain small portions of chocolate may be substituted with a non-chocolate item. Baskets containing ALL chocolate contents will be shipped designed using insulated liners and gel packs to handle the temperatures, with an additional cost of $7.50.